📦 Delivery Policy

1. Delivery Coverage

We deliver across Pakistan using trusted courier partners such as TCS, Leopard, M&P, and PostEx.

2. Order Processing Time

Orders are processed within 24–48 hours. You will receive a confirmation SMS or email once your order is dispatched.

3. Delivery Time

Major Cities: 2–4 working days.
Other Areas: 3–7 working days.
Delivery times are estimates and may vary due to weather or courier delays.

4. Shipping Charges

Shipping charges are calculated at checkout based on destination and weight. Free shipping may be available during special promotions.

5. Cash on Delivery (COD)

COD is available nationwide. Please keep your phone active for courier updates and have the exact amount ready at delivery.

↩️ Return & Exchange Policy

1. Damaged, Defective or Wrong Item

If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery and send an unboxing video/photo. We will arrange a replacement or refund after verification.

2. Exchange Window

Exchanges are accepted within 3 days of delivery. Items must be unused, unwashed, in original packaging, and include proof of purchase.

3. Return Shipping Costs

Return shipping is paid by the customer unless the return is due to our error (wrong/defective item). We can advise the most convenient courier for your location.

4. Non-Returnable Items

Items that cannot be returned include: used/washed products, cosmetics & hygiene items (unless defective), and final-sale clearance products.

5. Refunds

Once a returned item is received and inspected, refunds (if applicable) are processed to the original payment method within 7–10 business days.

📞 Need Help? Contact Us

Phone / WhatsApp: +92 305 7034654

Email: infomahidcollection@gmail.com

Business hours: Monday–Saturday, 10:00 AM – 7:00 PM. We aim to respond within 24 hours.